Trade-In Requirements
Cobra Golf will accept only those golf clubs for trade-in that are listed in the nationally distributed Golf PriceBook, also known as the PGA Value Guide. Models not listed are currently not being accepted for trade-in. This value listed for each club is an estimate only, and is not binding on Cobra Golf. The final valuation and credit will not be made until after your clubs are received and inspected as per the requirements set out below.
You may not trade in clubs worth more than the amount of your purchase. Cobra Golf reserves the right to add and remove clubs from the list of permitted clubs at any time and without notice. You may only send trade-ins from an address in the United States. The Trade-In Program is not offered outside of the United States.
All traded-in clubs must be in playable condition and free of defects or damage including, but not limited to, dents, cracks, punctures, rattles, excessive chrome wear, excessive shaft wear, bent or split shafts, or dings in the sole or excessive scratches on the clubface.
Irons sets must be consecutively numbered irons with the highest lofted club ending in #9 iron, pitching wedge, gap or approach wedge, sand wedge, or lob wedge. Iron sets with missing or damaged clubs are subject to refusal or a reduction of the trade-in value.
If upon inspection the item(s) you trade in does not match the item(s) on your packing slip, the trade-in value will change accordingly, as will any applicable trade-in premium.
All iron sets must include either five, six, seven or eight sequential irons. At minimum, the iron set must have at least five consecutive pieces including the 6 iron and PW (pitching wedge). Iron sets that do not have the minimum 6-PW configuration will not be accepted. All heads, shaft models, flexes, and dexterity must match for an iron set to receive credit.
Any iron set traded in that is a broken set (i.e. missing a 7 iron) is not eligible for credit or any applicable trade-in premium.
Cobra Golf reserves the right to refuse to accept any trade-in item or to reduce the trade-in value for clubs that have been altered or are not factory complete including, but not limited to, adjustments in loft or lie angle, shaft change, weight change, missing ferrule, refinished head, missing or damaged grip, unmatched irons, unmatched shaft flex, modifications that are not consistent with original manufacturer product specifications, or other non-factory alterations.
NOTE: Clubs with the problems indicated above may be refused or we will offer a lower trade-in value.
You must pay for your new clubs via credit card. Any credits will be issued in the form of your original payment method.
Cobra Golf’s Trade-in Partner ‘Global Golf’ will email you a pre-paid shipping label and a packing slip. You are responsible for packing and shipping your trade-in clubs using the shipping label and packing slip provided.
Trade-In Communications and Procedures
We recommend that you carefully inspect each item prior to shipping it to us. In our experience, certain dents and cracks can be easily overlooked if the club is not carefully examined prior to packing. Please also note and comply with our packing recommendations below to avoid damages in transit.
In the event your traded item does not meet our acceptance criteria, Cobra Golf’s trade in Partner ‘Global Golf’ will complete the following guidelines and procedures:
- Contact you by email first and then by telephone, to communicate the issue and offer alternative choices for resolution.
- Resolution choices may include:
- Return of the product to you – you are responsible for return shipping charges.
- Offer a revised trade-in value in the instances where the club complies with the minimum conditions referenced above. If a counter-offer is made, the offer will expire in two (2) business days from the initial communication of the offer. Upon your agreement, if any, to the counter-offer, the trade-in value adjustment amount will then be deducted from the initial trade-in allowance.
- Disposal of the item if the club is a no value item and you agree to its disposal.
- Repair the club if you agree to the price of the repair and authorize us to complete the repair. We will deduct the repair charges from the initial trade-in allowance.
If no response is received from you within five (5) business days of our initial email and telephone call, the item will be returned to you and the value of the trade-in item will be deducted from the initial estimate for your trade-in allowance. Shipping charges for the return of the item to you will be billed to your credit card.
Should you have any questions prior to completing your trade-in, please contact: 888-777-3540 or email us at info@pgatradein.com.
Shipping Rates and Guidelines
All Trade Ins completed online will be issued a prepaid FedEx shipping label which is valid only in the continental United States. Traded club values of $149 or greater will not be charged for the use of this label. Trade Ins that are less than $149.00 will also be issued a FedEx label but will receive a deduction of $9.99 shipping cost on their credit value. All items shipped should be packed with suitable protection and packing material to prevent damage during transit. Metalwood clubheads should be protected with either headcovers (if available), bubble wrap or other suitable protective material. Iron sets should be grouped and banded together. All clubs should be packed in golf club shipping cartons to avoid shaft damage. The FedEx Shipping Label for traded items will be sent to you via email within 1-2 hours of completion of the trade-in transaction on cobragolf.com. However, it could take up to 24 hours to receive due to the label being emailed directly to you by FedEx.com. Your local FedEx Store location will be equipped with golf club shipping cartons and packing materials should you need them. Any liability for damages and resulting condition downgrades incurred during transit is the shipper’s responsibility.
Frequently Asked Questions
I have questions prior to completing my trade-in.
Please contact: 888-777-3540 or email us at info@pgatradein.com.
When can I expect my trade-in to be processed?
Consumer trade-in’s can take up to 10 Business Days (Mon-Fri) from the time we receive the club to be processed. After which, the appropriate credit is issued.
Where do you get the trade in values?
To make sure you get a great price for your golf club, we use The Golf PriceBook. This is the same price book major retailers and pro shops have been using for years. Because of The Golf PriceBooks experience and knowledge, we are confident you will be receiving an accurate and fair price for your trade.
Does club condition matter?
Club condition does matter. Before receiving a quote, you will confirm that your club is not in need of any repairs, dented, badly scratched, cracked, significant sky marks, etc… Even if the club does not have any of these issues, obviously if it was not well taken care of, this will reduce the trade in value of your club.
What if I can’t find my club on the list?
f you do not find your club listed on the drop down selection, then we are not currently accepting trades on that club. Please check back as we update the list often.
What type of iron set make up’s do you accept?
All iron sets must include either five, six, seven or eight sequential irons. At minimum, the iron set must have at least five consecutive pieces including the 6 iron and PW (pitching wedge). Iron sets that do not have the minimum 6-PW configuration will not be accepted. All heads, shaft models, flexes, and dexterity must match for an iron set to receive credit.
What if the item I trade in does not match the item on the packing slip?
If upon inspection the item(s) you trade in does not match the item(s) on your packing slip, the trade-in value will change accordingly, as will any applicable trade-in premium.
Will I be provided with a shipping label for my trade-in?
Yes. All Trade-Ins coming from the continental United States will receive a FedEx label which is to be used to send your clubs to us; however only some will be free of charge.
If your Trade In is valued at $149.00 or greater you will be issued a pre-paid FedEx shipping label. Trade Ins of less than $149.00, must use the provided FedEx label, however a $9.99 USD shipping fee will be deducted from your credit.
* All Trade Ins must include the Packing List that will be created after you submit your Trade-In online.
Can I get a second return shipping label for my trade-in?
We are unable to issue a second return shipping label.
I have many items to trade-in. Will you send me a large box?
If you have multiple items please pack sufficiently in a box large enough to accommodate your items. Your local FedEx Store location should have a box large enough for your multiple items.
What if my trade-in fails?
If your trade-in does not meet our acceptance criteria we will do one of the following:
- Return of the product to you – you are responsible for return shipping charges and must contact us with payment info. Consumer Trade In return shipping rates are shipped FedEx or Purolator and are as follows:
Base Charge Add On Single Club $10.99 $0.99 Iron Sets $14.99 $7.99 - Disposal of the item if the club is a no value item and you agree to its disposal.
- Repair the club if you agree to the price of the repair and authorize us to complete the repair. We will deduct the repair charges from the initial trade in allowance.
What happens to my trade-in credit if I return my purchase?
Your trade-in value will be applied as a one-time code for use on cobragolf.com.