ReturnsOnline & Wholesale Orders
Phone: (800) 917-3300, option 4
*Please include the following information in your Return Request: - Order Number - Name - Email - Items to be Returned - Reason for Return
COBRA PUMA GOLF E-COMMERCE RETURN POLICY:
If you would like to return your Cobragolf.com order for any reason, please notify us within 30 days of receipt. You can contact us by emailing firstname.lastname@example.org or calling 800-917-3300 option 4. Please provide your Cobragolf.com order #, the item(s) you would like to return and the reason for return. COBRA PUMA Golf will then email you a Return Authorization. Please print this form and include it with your return, and write your Return Authorization number (RMA#) clearly on the outside of the package. Please note that customers are responsible for all shipping and handling charges incurred in returning product. We recommend using a shipping method that provides a tracking number for all return shipments.
All product must be returned in new and unused condition. Golf clubs must be unhit, all footwear and apparel must be unworn with tags still on. All golf clubs, footwear, apparel, and accessories must be returned to the specified address on the Return Authorization form. Please note there may be different addresses for different items within a return. All returns must be received by COBRA PUMA Golf within 120 days of the original purchase to receive a refund.
Please allow a minimum of 15 days for COBRA PUMA Golf to receive and process your return. Upon receipt and passed inspection of product, a refund will be issued back to the payment method used for the original purchase (credit card or PayPal). You can expect a refund within 30 days of receipt. We will notify you via email once your refund has been processed. Please note, we do not refund shipping costs. Shipment of product to a location other than that on the COBRA PUMA Golf provided return label may result in denial of all customer claims pertaining to that return. Returns received without a valid RMA # and COBRA PUMA Golf provided label(s) are subject to refusal and return to the customer. COBRA PUMA Golf retains the right to refuse to issue credit for customer refusal and unauthorized returns.
Please note that we do not perform exchanges at this time. All returns will be processed as a refund and a replacement order will need to be placed separately. For assistance in placing a new order for a different size or color please contact Customer Service at 800-917-3300.
COBRA PUMA GOLF WHOLESALE RETURN POLICY:
All returns are subject to a minimum 5% re-stocking charge and must be approved by COBRA PUMA Golf management. All product must be returned in the same condition as it was received except for the removal of all price stickers, price tags and customer markings (without damage to the product or packaging/cartons(s)) or customer will be subject to additional fees. Customer is responsible for all shipping and handling charges incurred in returning the product. Customer must notify COBRA PUMA Golf Returns Department of its intent to return product. Return requests must be accompanied by an order number/invoice number/PO number and be requested within thirty (30) days of receiving the product. If request is approved, COBRA PUMA Golf will issue customer a return authorization number (RMA#) and label(s) which must be attached to the carton(s) containing the returned product. All hardgoods, footwear, apparel, and accessory items must be returned separately to the address on COBRA PUMA Golf's provided return label. Upon receipt and inspection of product on authorized returns, a credit will be issued in the amount equal to the invoice price of the product received in accordance with these terms, less any applicable re-stocking charges and discounts. If no invoice number is provided, COBRA PUMA Golf will issue customer a credit based on the current product pricing. Shipment of product to a location other then that on COBRA PUMA Golf provided return label may result in denial of all customer claims pertaining to that return. Returns received without a valid Return Merchandise Authorization # and COBRA PUMA Golf provided label are subject to COBRA PUMA Golf's refusal and return to customer. COBRA PUMA Golf retains the right to refuse to issue credit for customer refusal and unauthorized returns from customer. Requests for return of defective product will not be honored for product invoiced more then twelve (12) months prior to request.