Top 18 Frequently Asked Questions
- 1. What if I can't find what I'm looking for?
This website has current COBRA golf clubs and accessories. For PUMA golf apparel and accessories, visit shop.puma.com.
Questions about ordering or finding COBRA PUMA GOLF accessories in your area? Send inquiries to CobraPuma-Orders@Wheataccessories.com.
- 2. What do I do if I have a question about returns, warranty or repairs?
COBRA PUMA GOLF E-COMMERCE RETURN POLICY: All product must be returned in the same condition as it was received. Customer is responsible for all shipping and handling charges incurred in returning the product and we recommend that you insure the item when shipping. Customer must notify COBRA PUMA Golf Returns Department of its intent to return product by emailing email@example.com or calling 800-843-5464. Return requests must be accompanied by an order number and be requested within thirty (30) days of receiving the product. If request is approved, COBRA PUMA Golf will issue customer a return authorization number (RMA#) and label(s) which must be attached to the carton(s) containing the returned product. All hardgoods, footwear, apparel, and accessory items must be returned separately to the address on COBRA PUMA Golf's provided return label. Upon receipt and inspection of product on authorized returns, a refund will be issued in the amount equal to the invoice price of the product received in accordance with these terms, less any applicable charges and discounts. Please allow a minimum of 15 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return. We’ll credit or refund the value of the merchandise total. We're sorry, but we don’t credit shipping costs for returned orders. Refund will be given in the given in the same form of payment as the original purchase If no order number is provided, COBRA PUMA Golf will issue customer a refund based on the current product pricing. Shipment of product to a location other then that on COBRA PUMA Golf provided return label may result in denial of all customer claims pertaining to that return. Returns received without a valid Return Merchandise Authorization # and COBRA PUMA Golf provided label are subject to COBRA PUMA Golf's refusal and return to customer. COBRA PUMA Golf retains the right to refuse to issue credit for customer refusal and unauthorized returns.
COBRA PUMA GOLF WHOLESALE RETURN POLICY: All returns are subject to a minimum 5% re-stocking charge and must be approved by COBRA PUMA Golf management. All product must be returned in the same condition as it was received except for the removal of all price stickers, price tags and customer markings (without damage to the product or packaging/cartons(s)) or customer will be subject to additional fees. Customer is responsible for all shipping and handling charges incurred in returning the product. Customer must notify COBRA PUMA Golf Returns Department of its intent to return product. Return requests must be accompanied by an order number/invoice number/PO number and be requested within thirty (30) days of receiving the product. If request is approved, Cobra-PUMA Golf will issue customer a return authorization number (RMA#) and label(s) which must be attached to the carton(s) containing the returned product. All hardgoods, footwear, apparel, and accessory items must be returned separately to the address on COBRA PUMA Golf's provided return label. Upon receipt and inspection of product on authorized returns, a credit will be issued in the amount equal to the invoice price of the product received in accordance with these terms, less any applicable re-stocking charges and discounts. If no invoice number is provided, Cobra-PUMA Golf will issue customer a credit based on the current product pricing. Shipment of product to a location other then that on COBRA PUMA Golf provided return label may result in denial of all customer claims pertaining to that return. Returns received without a valid Return Merchandise Authorization # and COBRA PUMA Golf provided label are subject to Cobra-PUMA Golf's refusal and return to customer. COBRA PUMA Golf retains the right to refuse to issue credit for customer refusal and unauthorized returns from customer. Requests for return of defective product will not be honored for product invoiced more then twelve (12) months prior to request.
COBRA PUMA GOLF E-COMMERCE WARRANTY AND REPAIR: To obtain warranty benefits, the defective product and a statement of the claimed defect must be emailed to firstname.lastname@example.org. To obtain repair benefits (Cobra clubs only), the product and a statement of work should be taken to a COBRA PUMA GOLF authorized location and a Repair will be set up (Pricing subject to dealer). To find your nearest COBRA PUMA GOLF retailer please visit the Dealer Locator.
COBRA PUMA GOLF WHOLESALE WARRANTY AND REPAIR: To obtain warranty benefits, the defective product and a statement of the claimed defect must be provided to the authorized COBRA PUMA GOLF Shop from whom the goods were originally purchased. To obtain repair benefits (Golf clubs only), the product and a statement of work should be taken to a COBRA PUMA GOLF authorized location and a Repair will be set up (Pricing subject to dealer). To find your nearest COBRA PUMA GOLF retailer please visit the Dealer Locator.
Limited One-Year Warranty
COBRA PUMA GOLF will warranty its products for a period of one year from the date of purchase against defects in materials or workmanship. If the date of purchase is unavailable, this warranty shall begin on the product manufacture date. Should any product fail to perform for either of the above reasons, COBRA PUMA GOLF will repair it or replace it at no charge as inventories allow. (Please note that if the product in question is from a discontinued model that we no longer have replacement inventory available for, we will offer a for-charge repair taking into account the difference of the purchase cost and the cost of the current replacement product.)
COBRA PUMA GOLF reserves the right to inspect all warranty claims to determine the extent of warranty application. Warranty does not cover normal wear and tear and any third party alterations void any warranty claims. COBRA PUMA GOLF does not sell or return component parts. All products returned for warranty claims become the property of COBRA PUMA GOLF. Unauthorized returns will not be accepted. This warranty provides specific legal rights. Other rights may exist, which may vary from state to state. COBRA PUMA GOLF may amend this warranty policy at any time.
COBRA PUMA GOLF will not be liable for any failure or delay in performance due in whole or in part to any cause beyond COBRA PUMA GOLF’s reasonable control including, but not limited to, strikes, riots, wars, fire, acts of God, or acts of compliance with any law or government regulation. In no event shall COBRA PUMA GOLF be liable to Buyer for (i) any special, indirect, incidental or consequential damages, or (ii) any damages resulting from loss of use or profit.
We are sorry but we do not offer exchanges at this time. You may return a product within 30 days of receiving your item; please refer to our Return Policy.
- 3. How do I replace an older club that is not in your current line?
Once the stock in a product is sold out, we are unable to fill any new orders for replacements. However, our models tend to be available at retailers for a fairly lengthy period after discontinuation, which tends to be a great resource to get replacements and to allow you to "fill in" sets. You can also try our Dealer Locator to find a dealer near you.
In lieu of finding something in the open market, we can tell you that current generations of COBRA products often make great replacements for past models as they are quite often aimed at the exact same player type.
- 4. Do you have a trade-in policy?
COBRA PUMA GOLF does not offer direct trade-ins. However, many of our retailers do. Visit our Dealer Locator to find a dealer near you.
- 5. Where can I replace grips, headcovers, a torque wrench, or swingweight screws?
Some of these items are available through this e-commerce site. Other items directly related to your COBRA Golf clubs can be ordered through our retail partners.
- 6: How can I tell if a COBRA product is authentic whether I have a serial number to verify or not?
While we can never authenticate Cobra Puma products 100% based on the serial number alone, by purchasing from an authorized Cobra retailer (check our dealer locator for a list of authorized retailers) this is the safest way of guaranteeing an authentic product. With that said, if you have purchased from an authorized retailer and would like to contact Cobra to verify the serial number we would be happy to tell you if the code matches with Cobra Puma Golf's code database.
Consumer: (800) 843.5464
If you would like to have us authenticate them 100% you can have any Cobra retailer contact our warranty and repair team to set up a full inspection.
If you would like a listing of retailers, please visit our dealer locator here: http://www.cobragolf.com/dealer-locator
- 7. I want to switch out my shaft or order an individual component. What should I do?
For our current driver line with adjustable flight technology (AFT) we absolutely do offer a "shaft-only" option where you can have any of our valued retail partners contact us to order on your behalf. We will assemble the AFT tip along with the grip of your choice on the shaft, though as a wholesaler we do not have a suggested retail amount to quote you. You can get all pricing and lead time from your local retailer before placing the order.
If you do not have a preferred retailer, visit our Dealer Locator to find one near you.
- 8. I'd like to compare models/which model should I play?
Trying the clubs in person is the best way to see which might be best for your game. We strongly encourage you to take a look at our awesome line-up for yourself. Visit our Dealer Locator and/or see a list of COBRA PUMA GOLF local demo days.
- 9. You don’t offer the loft/flex/dexterity that I am looking for. Why?
We apologize if we are not offering specifically what you are looking for. When launching product lines we pay strong attention to what models have been popular and effective and try to plan ahead accordingly. Likewise when launching new products we take into consideration all potential aspects of that specific offering and weigh whether or not the public demand will be there. For example, our left handed product line, like our senior and ladies lines, makes up an integral part of our business, albeit on a more limited basis.
- 10. I like the looks of your products. Where can I find or try them?
At COBRA PUMA GOLF we are very proud of the products, and encourage you to have a look for yourself at one of our retail partners. Visit our Dealer Locator to find a retailer near you. You can also try our clubs personally at one of our local demo days.
- 11. Payment and tax
We accept the following credit cards:
Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate. Your card is not charged until the order ships.
How is sales tax calculated?
We charge sales and use tax according to Federal, State and Local government guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction. Note that the taxes presented at time of order submission are only an estimate, and may not take into account applicable exemptions and tax holidays. Final calculation of applicable taxes will be performed when the order ships and your credit card is charged.
How do I contact customer service?
You can reach our Customer Service team with your e-commerce questions at 1-800-THE-KING
- 12. Orders
You can track your orders by logging into your account and checking the individual order status. Your order number is located in the order confirmation email you should have received from COBRA PUMA GOLF after placing your order.
Once your online order has been submitted, our order fulfillment process begins and no changes can be made to your order. To cancel an order, you will need to process a return and request a refund.
Once your online order has been submitted, our order fulfillment process begins and no changes can be made to your order. You may return your items for exchange or refund, subject to our Warranty Policy. If you receive a damaged or defective item from us, we will replace the product at no additional cost to you.
As a wholesaler we are unable to look directly at orders unless instructed to by our valued retail partners who can contact us, provide their account number and get an up-to-the-moment update on a given order. We can say that it is our foremost interest to ship all orders ASAP and provide the most detailed information possible, so have your chosen retail partner contact us and we will provide that information.
- 13. I forgot the password to my COBRA web account. Now what?
You can recover your password here. Just enter your email address and your password will be sent to you.
- 14. I made a Hole-in-One with COBRA equipment. Who can I tell?!
Congratulations! We love to hear about people's aces using COBRA clubs. In fact, if you are a resident of the United State, Canada, United Kingdom, Australia or Sweden, you can register your Hole-In-One with us online and we will send you a little packet in the mail to recognize this wonderful achievement. First, navigate to your country's website by clicking on the flag at the bottom of this page. Then sign into your Member Account under the "My Account" menu. Finally, just register your ace in your COBRA member account by clicking "My Aces" in the left-hand menu.
If you don't have an member account, you can sign up for free.
Please Note: Currently our congratulatory packet is only available in the US, CA, UK, SE and AU. We are thrilled you got a Hole-In-One, but if you don't have a mailing address in one of those countries, the best we can do is give you a virtual high five.
- 15. Shipping
How is shipping calculated?
Ground Shipping (3-7 day transit time) is Free on purchases of $50 or more.
A Flat rate charge of $8 shipping on purchases less than $49
Note: Orders with multiple merchandise types may arrive at slightly different times.
What are your shipping times?
Orders are shipped every business day (Monday to Friday excluding holidays). All in-stock orders are shipping within 2 to 3 business days following credit card authorization and verification.
Do you ship internationally?
We do not ship or bill E-commerce orders to international addresses outside the United States at this time.
Do you ship to APO/FPO or PO Boxes?
We do not ship or bill E-commerce orderd to APO/FPO or PO Boxes at this time.
- 16. Can COBRA donate something for my charity?
We receive countless requests for sponsorship opportunities throughout the course of a year. The cost of honoring all such requests would be prohibitive, and, because we do not want to discriminate by honoring some and not others, it is company policy to refrain from this practice. We hope you understand our position on this matter. In the case that you are hosting a golf fundraiser, one suggestion we can make is for you to check with the golf course where your event is being held to inquire if the facility has a relationship with the local COBRA representative as something may be done on the local level. We've found that this grass roots approach has led to more interactive partnerships in some cases as well.
- 17. Our high school/collegiate team is interested in playing COBRA. Do you offer a discount program?
Thanks for your interest in COBRA, Coach! We do have High School and Collegiate Programs and ask that you have the staff from your home golf course contact their local sales representative to provide all details and help facilitate. Best of luck with your season!!!
- 18. How do I inquire about employment opportunities at COBRA PUMA GOLF?
Visit our employment listings page and fill out an application whenever you see any open positions of interest, so that we can have it on file.