SALES & CUSTOMER SERVICE
ARCCOS/COBRA CONNECT Support
Phone: (800) 917-3300, option 4
*Please include the following information in your Return Request: - Order Number - Name - Email - Items to be Returned - Reason for Return
CORPORATEPhone: (760) 710-3500
ADDRESSCOBRA PUMA GOLF
1818 Aston Avenue
Carlsbad, CA 92008
INTERNATIONAL CUSTOMER SERVICE EMAIL
South Africa: firstname.lastname@example.org
HAVE A QUESTION?
WANT AN ANSWER NOW?
Below are the most common questions we get asked. If you do not see the answer you are looking please submit your question to our Customer Care Team who will answer your question in as timely a fashion as possible, which is typically within 1 business day. You can find the appropriate contact email addresses for your region listed on this page.
Frequently Asked Questions
- What is the Cobragolf.com exchange policy?
Please note that we do not perform exchanges at this time. All returns will be processed as a refund and a replacement order will need to be placed separately. For assistance in placing a new order for a different size or color please contact Customer Service at 800-917-3300.
- What is your warranty/repair policy on COBRA golf clubs?
To obtain warranty benefits, the defective product and a statement of the claimed defect must be provided to the authorized COBRA PUMA GOLF Shop from whom the goods were originally purchased. To obtain repair benefits (Golf clubs only), the product and a statement of work should be taken to a COBRA PUMA GOLF authorized location and a repair will be set up (pricing subject to dealer). To find your nearest COBRA PUMA GOLF retailer please visit the Dealer Locator. Limited Two Year Warranty - COBRA PUMA GOLF will warranty its products for a period of Two years from the date of purchase against defects in materials or workmanship. If the date of purchase is unavailable, this warranty shall begin on the product manufacture date. Should any product fail to perform for either of the above reasons, COBRA PUMA GOLF will repair it or replace it at no charge as inventories allow. (Please note that if the product in question is from a discontinued model that we no longer have replacement inventory available for, we will offer a for charge repair taking into account the difference of the purchase cost and the cost of the current replacement product.) COBRA PUMA GOLF reserves the right to inspect all warranty claims to determine the extent of warranty application. Warranty does not cover normal wear and tear and any third party alterations void any warranty claims. COBRA PUMA GOLF does not sell or return component parts. All products returned for warranty claims become the property of COBRA PUMA GOLF. Unauthorized returns will not be accepted. This warranty provides specific legal rights. Other rights may exist, which may vary from state to state. COBRA PUMA GOLF may amend this warranty policy at any time.
- What is your warranty policy on PUMA golf products?
There is a 1 yr warranty on accessories so a purchase receipt may be requested. If you purchased from retail store please visit the location where the product was purchased and they will contact us on your behalf. For orders placed on www.cobragolf.com please email us at email@example.com.
- Do you offer trade-ins on golf clubs?
At this time we do not however, many of our retailers do. Visit our Dealer Locator to find a dealer near you.
- How do I redeem my junior shaft upgrade?
Please visit this link on our website that will guide you to registering the driver as well as ordering the free shaft upgrade: http://www.cobragolf.com/junior-shaft-upgrade. If you have any other questions or have completed this and not yet received your promo code, please email us at firstname.lastname@example.org.
- How do I determine the authenticity of my clubs?
The best way to ensure that you own an authentic Cobra product is to purchase it at an authorized Cobra dealer. If you purchase it second hand, from an auction website or through some other unauthorized retailer, we cannot confirm the authenticity of that Cobra product without a visual inspection. You can find your nearest authorized Cobra dealer here: http://www.cobragolf.com/dealer-locator.
- How do I find clubs specifications on older Cobra Golf clubs?
If you are looking for specs on irons that are older than 2008, please refer to this website:http://www.golfclubspec.com/irons_specs_mfg.php?mfg=Cobra&=go
- How do I find my serial number on a club?
If you would like to provide us with a hosel code from the club or club set (found on the 6,7 or 8 iron of a stock iron set) we would be happy to tell you if the code matches with COBRA PUMA GOLF's code database. There also may be a white sticker on the shaft that will have the serial number on it. Once the serial number is located, you will be able to register them on www.cobragolf.com
- Where can I find components such as grips, torque Wrenches, hosel shaft adapters, and headcovers?
Components are available on our website, here -> http://www.cobragolf.com/golf-clubs/components.
- How do I order just a shaft for my club?
For our Drivers, Fairways and Hybrids with adjustable flight technology (AFT) we offer a "Shaft Only" option here -> http://www.cobragolf.com/golf-clubs/components.
- How do I replace an older club that is not online?
Once the stock in a product is sold out, we are unable to fill any new orders for replacements. However, our models tend to be available at retailers for a fairly lengthy period after discontinuation, which tends to be a great resource to get replacements and to allow you to "fill in" sets. You can also try our Dealer Locator to find a dealer near you. For reference of previous COBRA golf clubs and accessories, see our archive of previous COBRA Golf catalogs. In lieu of finding something in the open market, we can tell you that current generations of COBRA products often make great replacements for past models as they are quite often aimed at the exact same player type.
- How do I find a Cobra Golf Demo Event?
The best way to test out our new clubs is at a Cobra Puma demo day! You can find a list of upcoming Cobra Puma Golf demo days in your area please visit http://www.cobragolf.com/dealerlocator. Be sure to check the box marked “Demo days”
- Which irons are best for me based on my handicap?
That is a pretty broad question but here is a general guideline:
- Pro irons are suggested for Tour players 5 handicap
- Forged irons are suggested for players with a handicap 0-10
- Our cast irons are suggested for players with a handicap 10- 20
- Our game improvement irons are suggested for players with a handicap of 20 and above
If you would like a more personalized recommendation please call our experts at (800) 540-3565 - option 1.
- Do you have any free stuff like stickers?
We receive many requests for merchandise throughout the course of a year. As the cost of honoring all such requests would be prohibitive, it is company policy to refrain from providing complimentary merchandise. We hope you understand our position in this matter.
- Can you donate something to my cause?
We receive many requests for donations throughout the course of a year and unfortunately the cost of honoring all such requests would be prohibitive. We do not want to discriminate by honoring some and notothers, and is company policy to refrain from this practice. Hopefully you can understand our position on this matter.
- I got a Hole in One. Can you send me some swag?
Congratulations on your Ace! You can send the details of your hole in one along with your full name, address and phone number to email@example.com. We will get a care package sent out to you right away! Keep firing at those pins! We are only able to ship to US addresses at this time.
- How do I find out about employment opportunities at COBRA PUMA Golf?
Visit our employment listings page and fill out an application whenever you see any open positions of interest, so that we can have it on file. http://about.puma.com/en/careers/
- Will COBRA PUMA Golf sponsor me?
As a company we take in far too many requests for sponsorship and we simply are unable to honor some requests while denying others that may be of equal validity. We can tell you that quality play in nationally covered USGA and PGA golf tournaments is a great way to gain the necessary exposure in hopes of a professional sponsorship down the road, so keep that playing resume updated.
- How do I submit my revolutionary product idea to you?
We are always interested in new developments in our field, and are constantly working to improve and develop our products and manufacturing techniques. However, it frequently happens that ideas submitted to us are already under development by our company or are well known in our field therefore, Cobra Puma's policy is to refuse unsolicited submissions.
We appreciate your consideration of Cobra Puma; however, we cannot accept or consider materials, ideas, or suggestions other than those that we specifically request. This policy avoids any misunderstandings if your ideas are similar to those we are researching or are in the process of developing independently.